Steelseries Sensei problem
Hi I have 4 months Steelseries Sensei
Two months who is giving me grief he turns off and get stuck and do not unidentified USB
There is any solution to malfunction? I tried everything, firmware upgrade to clean your mouse to reinstall the Engine and I checked the computer mouse in a few
Company from whom I bought the mouse I do not want to replace the product
There is any solution??
Thank you =]
(15 replies)
Created 2012-07-05 23:22 by: adoro1
sell it and buy razer deathadder
2012-07-05 23:35:37
put the usb selective suspend option off in windows 7
2012-07-05 23:38:27
I tried this and it's turning on and off less frequently but is still does :///
2012-08-20 02:48:03
by: Jonathan E. - HLTV.org
#3
What are the reasons that the shop/company gives you in order to not replace the product?

Tell the shop/company that the product is still under warranty and they have the obligation to accept/replace it or even give you the money back whatever they prefer to do.

If they still insist tell them to give you the complaints book.

2012-07-05 23:38:54
for what? buy another sensei/xai same problem

Post edited 2012-07-06 00:13:29
2012-07-06 00:13:20
by: Jonathan E. - HLTV.org
#8
For what what as I refer to multiple options?

No one, especially not me, forces the user to by another X mouse. If it is a cable problem it can be repared and the user may be enjoying his/her mouse for a shorter or longer time. Just see the mice discussion threads where some users have lots of problem with a given mouse and others do not.
In this case, as long as the user can take advantage of the warranty and wants to use the same mouse, well, having it replaced is the only way of fixing the issue for now. And that doesn't mean to spend more money on it.

Post edited 2012-07-06 00:18:29
2012-07-06 00:18:02
How long is the warranty for Headsets from Steelseries?
2012-07-06 00:14:00
by: Jonathan E. - HLTV.org
#9
http://faq.steelseries.com/categories/RMA/Warranty..

2 years. Though you should make sure the problem you may have with the headset is covered.
2012-07-06 00:28:31
Buy logitech mouse
Fix all problems
2012-07-06 00:08:58
same problem for me bro`, it`s a problem with the cable, send it to the warranty and the will repair it.
2012-07-06 00:11:25
is your sensei fixed now?
2012-07-06 22:43:27
i got the same problem sensei suck.
2012-07-06 00:30:23
=[[[[[[[[ compeny dont want to replace.. he sad "mouse work finnly and dont stuck/turn off. so who can help me mabye can i do somthing?
2012-07-06 18:07:21
i dont know i sent my mouse to the company too and i get it back few days ago but the problem again is the same mulfunction.. i dont know what can we do
2012-07-06 22:42:35
I got the same problem too ://///
2012-08-20 02:47:31
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