FACEIT issues statement on day one tech problems
In a statement following major technical issues during the first day of the Major, FACEIT has shed more light on the problems it faced on Wednesday.
The first day of the FACIT Major was marred by technical difficulties, including an internet outage that saw the entirety of Twickenham Stadium go offline late in the evening.
Due to the massive delays caused by both minor technical issues and the internet outage, the Astralis vs Complexity match had to be postponed to Thursday morning, moving all matches of the day by at least one and a half hour.
In light of criticism for the day one delay, FACEIT stressed that the setup for the Major is the same that had been in place for the broadcast of the Minors, which were also held at the Twickenham Stadium, and that handled the networking "flawlessly".
"As standard, we have two separate fibre lines to the venue, with the second being an automatic redundancy for near-instant switchover if the first line fails," FACEIT explains.
"Last night, our primary line failed due to some issues between the ISP and the venue.
"The redundancy measures and backup line should have kicked in automatically at that point, but the redundancy switchover failed for reasons we are still investigating with the ISP.
"At that point, due to level of the issue, the last resort of the ISP is to send an engineer to the site to fix. Due to the time of the issues (after 10PM BST) the engineer could not arrive on site until late in the night."
FACEIT adds that the problem with the redundancy switchover system has been fixed, which means that, "any issues on our main line can be seamlessly resolved without the need for further outage."
"We hope this answers some questions that have arisen since yesterday, and that we can continue enjoying the FACEIT London Major as it was always intended to be," FACEIT states.