FACEIT issues statement on day one tech problems

In a statement following major technical issues during the first day of the Major, FACEIT has shed more light on the problems it faced on Wednesday.

The first day of the FACIT Major was marred by technical difficulties, including an internet outage that saw the entirety of Twickenham Stadium go offline late in the evening.

Due to the massive delays caused by both minor technical issues and the internet outage, the Astralis vs Complexity match had to be postponed to Thursday morning, moving all matches of the day by at least one and a half hour.

FACEIT explains the tech issues that plagued the first day of the Major

In light of criticism for the day one delay, FACEIT stressed that the setup for the Major is the same that had been in place for the broadcast of the Minors, which were also held at the Twickenham Stadium, and that handled the networking "flawlessly".

"As standard, we have two separate fibre lines to the venue, with the second being an automatic redundancy for near-instant switchover if the first line fails," FACEIT explains.

"Last night, our primary line failed due to some issues between the ISP and the venue.

"The redundancy measures and backup line should have kicked in automatically at that point, but the redundancy switchover failed for reasons we are still investigating with the ISP.

"At that point, due to level of the issue, the last resort of the ISP is to send an engineer to the site to fix. Due to the time of the issues (after 10PM BST) the engineer could not arrive on site until late in the night."

FACEIT adds that the problem with the redundancy switchover system has been fixed, which means that, "any issues on our main line can be seamlessly resolved without the need for further outage."

"We hope this answers some questions that have arisen since yesterday, and that we can continue enjoying the FACEIT London Major as it was always intended to be," FACEIT states.

#2
 | 
Sweden Trkmag
Expected
2018-09-06 14:10
Questionable
2018-09-06 14:10
#5
huyak | 
Ukraine acrje
Never give a major to Faceit once again
2018-09-06 14:10
#31
 | 
Palestine MrZoldiK
Lol maybe XD
2018-09-06 14:15
is small mistake, we forgive
2018-09-06 14:20
#75
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World ZMDR
always give major to faceit
2018-09-06 14:55
#78
 | 
Belgium bioZARRRD
Which event doesn't have tech issues nowadays? A FACEIT major might be good news for CSGO
2018-09-06 14:59
Ok
2018-09-06 14:10
Fierce tigers cut the lines lmao
2018-09-06 14:10
lmao
2018-09-06 14:12
LMAO
2018-09-06 14:22
#57
Thorin | 
Netherlands RafV
+1
2018-09-06 14:39
Lol
2018-09-06 14:47
reply of the year!
2018-09-06 14:51
#76
 | 
World ZMDR
+1
2018-09-06 14:55
+1 LOL
2018-09-06 17:31
+1
2018-09-07 04:32
#8
mimi | 
Netherlands Woutahh
mcdonalds wifi +1
2018-09-06 14:10
+2
2018-09-06 14:25
XD
2018-09-06 14:11
Shit happens
2018-09-06 14:11
+1
2018-09-06 20:21
FFFF
2018-09-06 14:11
#15
 | 
United Kingdom DyNamiq_
something something last major
2018-09-06 14:11
#16
 | 
United Kingdom InsCS
Ok, now that’s understandable.
2018-09-06 14:11
Bring back MLG
2018-09-06 14:12
Blast major soon with even more tech issues. Tech issues = ad money
2018-09-06 14:12
#19
 | 
Germany volt =D
PR Team in full action.
2018-09-06 14:12
UK Brexit Numba Wan
2018-09-06 14:12
Pls never give them a Major again. We just had a 10 minutes pause because of peripheral issues. What joke is this tournament?
2018-09-06 14:12
#69
 | 
Portugal tbzgo
the peripherals do not belong to the faceit, except for the headphones, but each player .. and now it is very difficult to organize an event and with this, problems occur ... then, stop being a rabid German and enjoy the major
2018-09-06 14:52
Dude, they had countless of headset problems today. Their organisation is just crap. And that doesn't have to do with me being German. I would have gladly seen another MLG or PGL or ELeague Major.
2018-09-06 14:53
#84
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Portugal tbzgo
I was kidding about being a rabid German. but I agree a little bit with you about the organization, but it will be better in the next stage
2018-09-06 15:11
#89
 | 
Sweden Bangs
>another PGL pls no
2018-09-06 15:18
#102
 | 
Netherlands G1ANLUCAS
PGL OMEGALUL
2018-09-06 16:42
joke
2018-09-06 14:13
#25
 | 
United Kingdom Peath
This is what happens when the entire country is run by BT and Openreach of all monopolies
2018-09-06 14:13
#26
 | 
Europe iamkillyou
Let's hope for better mr faceit
2018-09-06 14:13
What about delays during the day? They say that internet problem came up at 10 pm. How are they justifying all yhe other delays?
2018-09-06 14:13
That was because of bugs in the VALVE major client, nothing to do with faceit.
2018-09-06 14:32
Excuses but shit happens
2018-09-06 14:14
I can feel the pressure into the Network/Infra lad right here - his yet-to-be-born son will still have to endure the ass sore from his dad
2018-09-06 14:14
#36
 | 
India C0|d
Hehe xD
2018-09-06 14:18
#32
xeta | 
Netherlands Cebix
RIP BT Broadband
2018-09-06 14:16
I like this kind of news when they share informations with the people.
2018-09-06 14:16
nice that they publish an explanation. good job
2018-09-06 14:18
face it overated, eleague jebaited, dreamhack emilinated, gaming paradise activated. #RUNGP
2018-09-06 14:21
LUL
2018-09-06 20:44
XDDDDD
2018-09-06 22:45
next FACEIT Major London will be in next Conter Strik
2018-09-06 14:21
hopefully yes
2018-09-06 14:23
The reality of it is that ISP's in the UK are fucking dreadful, even eastern Europeans have more stable internet than we do and no offence to slavs but that's rediculous.
2018-09-06 14:25
i have streamed whole damn matches over on shady sites and I have two connections. One went down. OOPS. Disconnect, plug in the second one and voila. Fucking complicating everything with auto switches and redundancy measures. Just have 1 station with 2 lines. Don't call one primary and other secondary. Use both equally and when 1 goes down, plug the second bad boy in. You can't hide incompetency by throwing in some technical terms and elaborating the difficulty of your setup. If your setup is complicated, its your fault
2018-09-06 14:26
#54
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Portugal Zedonp
>this
2018-09-06 14:34
not sure if you dont know jack shi* about what are you talkin about or trolling. However if you tell me you work in communication field tell me your company to send an e-mail to your boss with this post. You will get instantly fired. I'm not wasting time telling you the benefits of redundancy and how it works, but what you said is outrageous.
2018-09-06 14:41
I have streamed an entire ESEA box organized college LAN that we held in our college. We had 1 observer and he streamed the matchon his PC. Then we connected it to second PC which was connected to 2 lines. College Fiber link and 1 other private Data link. On second day, college link got cut off. He unplugged it and plugged in the college link and voila. We had like 2 minutes of downtime. If we can do it, FaceIT can definitely do it
2018-09-06 16:15
Retardation
2018-09-06 14:56
Hey faceit. I know you are a millionaire organization but I found this secret trick...
2018-09-06 15:54
PGL > Faceit Faceit master of delays
2018-09-06 14:32
Well,at least some excuses and explanations we got right here
2018-09-06 14:36
#56
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Russia parovozik
this doesnt explain lots of PC issues that cause huge delays in almost every match...
2018-09-06 14:38
They need what is called "Chaos Engineering". This team usually goes over every possible scenario and simulate the fails. See if the failover scenario can be mitigated, etc. Very basic shit, given you only have 2 ISP providers. THat's the first thing I would check.
2018-09-06 14:43
If you have unlimited money.
2018-09-06 15:11
#64
 | 
Australia yeb123
OMFG, it's paused again, could you explain this? ffs faceit last major plz
2018-09-06 14:47
Why are there STILL so many technical issues? Ridiculous
2018-09-06 14:49
What about peripheral issues? Are SteelSeries and Raizer not good anymore that they fail EVERY SINGLE MATCH? Is that the reason Thorin was not invited, because those issues are pre-made? How does it happen that peripheral issues NEVER HAPPEN mid game but only at the start of the round (aka keyboard stops working) hltv.org/forums/threads/1865169/faceit-i..
2018-09-06 14:50
and the hour delay in the start of the day?
2018-09-06 14:51
LUL major
2018-09-06 14:51
London 3rd world country
2018-09-06 14:53
How do they not have an engineer at the event at all times to keep eye on the internet? It’s an event only broadcasted online. The fuck. Failures.
2018-09-06 14:54
#80
 | 
United States _ATaXiA_
At least they explained what happened, ESL/ECS/PGL never give these kind of statements when they have technical issues. Good on FaceIt!
2018-09-06 15:00
To be fair, FaceIt couldnt help the internet issues, and they obviously were doing everything they could to fix it on the first day, they still can redeem themselves
2018-09-06 15:01
They give excuses and no apology. Fuck off. Another shit major.
2018-09-06 15:19
PGL#1
2018-09-06 15:21
#93
 | 
Finland f0pZ
GOD Faceit, at least they make a some kind of statement about delays
2018-09-06 15:27
Sure this isn't really their fault, but exactly the same thing at PGL Krakow so it's a bit annoying that they didn't have an extra backup plan.
2018-09-06 15:32
Every 20 min there are technical issues. Faceit major can be the worst major in history. Even in USA there were not so many delays (maybe im biased but for me USA tournaments = delays).
2018-09-06 15:42
I'm all for giving them a chance but when every game has a delayed start you can't blame one issue and act like many others don't exist. Want to talk about these other recurring issues as well?
2018-09-06 15:49
#99
 | 
Luxembourg alex24
brexit internet connections... also the tech guy from the ISP was probably a polish or another east european immigrant who works in UK cuz the brits don`t want these kind of jobs
2018-09-06 16:00
But there is still some issues concerning the music...
2018-09-06 17:40
again hahaa rip
2018-09-06 17:54
no stream again?!!!!!!!!!!!!!!!!!!!!!!!!! are you serious?
2018-09-06 17:55
faceit, you are a bunch of clowns
2018-09-06 17:56
DEFINITELY HANDLED TODAY LMAOOOOOOOOOO
2018-09-06 17:56
Just Include day 2 now also
2018-09-06 17:56
#114
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Germany volt =D
HAHAHHAHAHHAHAHHAHA
2018-09-06 17:57
it just baffles me how faceit is still relevant to anyone
2018-09-06 17:58
#116
 | 
Finland Wilzzu
"fixed" btw
2018-09-06 17:59
blablabla
2018-09-06 18:01
#118
 | 
Vietnam Oida
LUL, what kind of kindergarten contract did Faceit get for the fucking MAJOR, which doesn't even include 24/7 support......
2018-09-06 18:46
#121
 | 
Portugal proutounz
Next time add a system with triple redundancy
2018-09-06 21:52
What about day 2? English streams died at least 2 times again today. At least get your shit together and fix ALL PROBLEMS for the rest of the days....if starting day 3 there will not be any more issues... first 2 days can be forgiven...otherwise I can only understand Faceit just doesn't give a shit.
2018-09-06 23:19
BT landline xD God bless Virgin Media!
2018-09-07 01:02
forgiven.. as long as u dont host a tournament ever again.
2018-09-07 04:34
first and last majeourr
2018-09-07 05:48
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